Experience

Director of User Research | 2K Games

Previous: Lead User Researcher | 2K Games

Developed and executed the research strategy for the full suite of 2K titles and franchises, providing dozens of AAA and indie studios with comprehensive, end-to-end user research support.

Led a dual-located team in California and the UK, directing international research studies.

Designed and built a fully functional research lab complete with three computer labs, a living-room setup testing area, an observation room, live streaming, and a waiting lounge.

Facilitated large-scale playtests, longitudinal studies, concept tests, concept evaluations, focus groups, survey panels, and utilized a variety of other methodologies.

Coordinated with vendors in order to support predictive analyses, game evaluations, cultural sensitivity consultancies, and accessibility analysis.

User Researcher | Citrix Systems

Primary researcher for Customer Care and Support : created and executed a research strategy for the Citrix support site, focusing the customer’s self help experience, online billing, and on internal Care and Sales account management.

Worked across product divisions on SaaS products and mobility apps in order to improve end-to-end customer experiences.

Acted as lead researcher for the GoToAssist product line during a time of major transition.

Created and facilitated Design Thinking workshops and classes, led Hack Weeks, and developed an Innovation journey map to guide innovation strategy and incubate new ideas.